Frequently Asked Questions
Everything you need to know about shopping with Twinkly.
What shipping methods do you offer?
We provide standard shipping (3-5 business days) and express shipping (1-2 business days) on all domestic orders. Free standard shipping is available on orders over $50.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, Twinkly currently ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via the 'Contact Us' page, through live chat on our website, or by emailing [email protected].